At pik4d, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and the rights you hold over your own data as a player on our platform.
All data transmitted between your device and pik4d servers is protected using TLS 1.3 encryption. Passwords are hashed with bcrypt and never stored in plain text. Your financial data is tokenized at rest.
pik4d does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate your account, process transactions, and keep the platform secure.
pik4d's data practices are designed with Indonesian players in mind. Local payment methods — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay — are handled with bank-grade security and minimal data retention.
You hold meaningful rights over your data: access, correction, deletion, portability, and the right to object to certain processing activities. All requests are handled by our dedicated data team within 30 days.
pik4d uses cookies strictly for session management, fraud prevention, and platform performance analytics. We do not deploy third-party advertising cookies or behavioral targeting networks on our platform.
Identity and age verification data collected during KYC is stored securely, used only for compliance purposes, and retained only as long as required by applicable anti-money laundering and identity verification obligations.
This Privacy Policy applies to all personal data processed by pik4d in connection with the operation of the platform accessible at https://pik4d.bio (the "Platform"). It covers data collected from registered account holders, unregistered visitors, and individuals who interact with pik4d through customer support channels, including 24/7 Live Chat, email at [email protected], and WhatsApp at +62 812 0000 4888.
For the purposes of this Policy, "personal data" means any information that identifies or can reasonably be used to identify a living individual, whether directly (such as a full name or KTP number) or indirectly (such as a device identifier or IP address combined with other data points).
pik4d acts as the data controller in respect of personal data collected through the Platform. Where pik4d engages third-party service providers — such as game studio partners (Evolution Gaming, Pragmatic Play, PGSoft, Microgaming, NetEnt, Spribe, and others), payment processors, and fraud detection providers — those providers act as data processors under written agreements that require them to handle your data only on pik4d's documented instructions and to apply security standards equivalent to those described in this Policy.
This Policy should be read alongside pik4d's Terms & Conditions, which govern the overall relationship between pik4d and its registered players. In the event of a conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy prevails.
pik4d collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party identity verification and payment processing partners. The categories of data collected are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP or passport number, nationality | Registration form; KYC document upload |
| Contact Data | Email address, Indonesian mobile number (WhatsApp-capable), city of residence | Registration form; customer support interactions |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Deposit / withdrawal flow; payment processor |
| Account & Activity Data | Username, account creation date, login timestamps, wagering history, game session data, bonus claim history, balance movements | Platform systems; automatically logged |
| Technical Data | IP address, device type and OS, browser type and version, screen resolution, session duration, referring URL | Automatically via cookies and server logs |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp message records (meta-data), support ticket content | Customer support channels |
| Responsible Gaming Data | Self-exclusion status, cooling-off period settings, deposit limit configurations, session alert preferences | Responsible Gaming Tools in account dashboard |
pik4d processes your personal data for the following purposes. Each purpose is tied to a lawful basis described in Section 4.
We use your Identity, Contact, and Account Activity data to create and maintain your pik4d account, authenticate your login sessions, process deposits and withdrawals in Indonesian Rupiah through your nominated local bank or e-wallet, deliver customer support, and administer bonuses and promotions.
pik4d enforces a strict 21+ policy. Identity data is processed to verify that you are at least 21 years of age and that your account details match a real, living individual. KYC verification is mandatory before withdrawal of winnings and may be requested at any point during account activity. Failure to complete KYC when requested will result in account suspension pending verification.
Technical data, Financial data, and Account Activity data are analyzed by pik4d's automated fraud detection systems to identify suspicious patterns including duplicate accounts, bot activity, bonus abuse, and potential money laundering. Where suspicious activity is detected, pik4d may suspend an account pending manual investigation.
Responsible Gaming data and Account Activity data are processed to monitor for indicators of problem gambling — such as significant increases in wagering frequency, deposit patterns inconsistent with a player's history, or self-imposed limit exhaustion — and to facilitate the delivery of Responsible Gaming Tools including deposit limits, cooling-off periods, and self-exclusion.
With your consent (where required), pik4d may use your Contact data and Account Activity data to send you personalized promotional communications, including notifications about seasonal offers relevant to Indonesian players (such as Idul Fitri, Ramadhan, and BRI Liga 1 events), match-day reminders, and tournament alerts. You may withdraw consent for marketing communications at any time by contacting [email protected].
Aggregated and anonymized Technical data is used to analyze platform performance, identify technical issues, and improve the user experience. Individual player profiles are not built for commercial analytics purposes; Technical data is processed at an aggregated level only.
pik4d processes personal data only where a lawful basis exists. The applicable legal bases are:
pik4d does not sell your personal data to third parties. We share your data only in the following limited circumstances:
Game providers including Evolution Gaming, Pragmatic Play, PGSoft, Habanero, Microgaming, NetEnt, Spribe, and Pocket Games Soft receive session-level data (such as your Account identifier and wager amounts) necessary to deliver their games on our platform and to resolve game-outcome disputes. These providers are contractually prohibited from using pik4d player data for any purpose beyond game delivery and integrity verification.
To process deposits and withdrawals through Indonesian bank transfer networks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), pik4d shares the minimum financial and identity data required to execute and authenticate each transaction. Payment processors act under strict data processor agreements.
KYC document processing is handled by specialized identity verification service providers operating under data processor agreements. These providers verify the authenticity of identity documents and return a verification result to pik4d. They do not retain copies of your identity documents beyond the verification workflow unless required by their own legal obligations.
Technical data (IP address, device fingerprint, behavioral patterns) is processed by fraud detection platform providers under strict data processor agreements. These providers are not permitted to use this data for any purpose beyond fraud detection services supplied to pik4d.
pik4d may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. pik4d will inform you of any such disclosure unless prohibited from doing so by law.
pik4d uses cookies and similar local storage technologies on the Platform. The following cookie categories are in use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing, login state management. The Platform cannot function without these cookies. | Session or up to 24 hours |
| Functional | Remembering language preferences, storing responsible gaming tool settings, persisting game state across page refreshes. | Up to 90 days |
| Analytics | Aggregated, anonymized measurement of page load performance, error rates, and feature engagement. No individual user profiles are built. | Up to 12 months |
| Fraud Detection | Device fingerprinting signals used to identify automated bots, duplicate accounts, and suspicious login patterns. | Up to 6 months |
pik4d does not deploy advertising cookies, retargeting pixels, or behavioral profiling trackers on the Platform. You may manage cookie preferences through your browser settings; however, disabling Strictly Necessary cookies will prevent you from logging in or using the Platform.
pik4d applies a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. The key technical and organizational measures in place include:
pik4d retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC data | Duration of account + 5 years after account closure | AML and identity verification legal obligations |
| Financial transaction records | Duration of account + 7 years after account closure | Financial record-keeping legal obligations |
| Account Activity & wagering history | Duration of account + 3 years after account closure | Legitimate interests (dispute resolution, fraud prevention) |
| Customer support communications | 3 years from the date of the interaction | Legitimate interests (dispute resolution, quality assurance) |
| Technical & server log data | Up to 90 days | Legitimate interests (security monitoring, fraud detection) |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent management obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to any identified or identifiable individual. Anonymized, aggregated data may be retained indefinitely for platform analytics purposes.
As a pik4d player and data subject, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] with your registered account username and a description of the right you wish to exercise. pik4d will respond within 30 days of receiving a valid request.
You may request a copy of the personal data pik4d holds about you, together with information about how it is processed, the categories processed, the purposes of processing, and any third parties with whom it is shared.
If any personal data pik4d holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Identity data corrections may require submission of updated KYC documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the processing is unlawful. Note that data subject to legal retention obligations (such as KYC and financial records) cannot be deleted until those obligations expire.
You may request that pik4d restricts the processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you contest the lawfulness of processing.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format (JSON or CSV).
You may object to processing carried out on the basis of legitimate interests, including direct marketing and profiling for marketing purposes. Where you object to direct marketing, pik4d will cease that processing immediately.
pik4d is strictly an adults-only platform. Individuals under the age of 21 are not permitted to register an account or use any platform feature, including free-play demo modes where available. pik4d does not knowingly collect personal data from anyone under the age of 21.
Age verification is conducted at account registration and may be repeated at any point. Where pik4d determines that personal data has been collected from an individual who was under 21 at the time of registration, pik4d will close the account immediately, return any real-money balance to the verified withdrawal method of the account holder's parent or legal guardian where practicable, and delete all personal data associated with that account subject to any overriding legal retention obligations.
If you have reason to believe that an individual under the age of 21 has registered a pik4d account, please contact [email protected] immediately. pik4d takes underage gambling prevention extremely seriously and will act on such reports without delay.
pik4d's primary data processing infrastructure is hosted in data centers located within the Asia-Pacific region, chosen to minimize latency for Indonesian players and to keep personal data geographically proximate to its primary user base.
Where personal data is transferred to third-party processors outside Indonesia — for example, to identity verification providers or to game studio servers located in Malta, Gibraltar, or other regulated gaming jurisdictions — pik4d ensures that appropriate safeguards are in place. These safeguards include standard contractual clauses that require the receiving party to protect your data to standards equivalent to those described in this Policy.
By using the pik4d Platform, you acknowledge that your personal data may be transferred internationally as described in this Section 11, and that pik4d has implemented the measures described above to ensure your data remains protected throughout any such transfer.
pik4d reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or platform features. Where a change is material — for example, the introduction of a new category of data processing or a change in the purposes for which existing data is used — pik4d will provide at least 14 days' advance notice by publishing the updated Policy on the Platform and, where practicable, notifying registered Account holders by email.
The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. All prior versions are archived and available upon request from [email protected].
For any questions about this Privacy Policy, to exercise a data subject right, or to report a suspected data breach or underage account, please contact pik4d through any of the following channels:
pik4d targets a response time of 30 days for formal data subject requests from the date a complete and valid request is received. Complex requests may require additional time, in which case pik4d will notify you of the extension and the reason for it within the initial 30-day period.
All contact details on this page are displayed as plain text only. Email addresses are not clickable links and do not use the mailto: protocol. pik4d does not use mailto: links anywhere on this Platform.
Have a question about your data, or ready to explore everything pik4d has to offer? Our team is here around the clock, and our full game library is just a click away.